My wife and I recently returned from a two night stay, a family gift for my wife’s 70th birthday. We had a wonderful time from start to finish; everything ran smoothly (as planned) from treatment times to dining times and friendly staff were always on hand to help. My treatments were outstanding - thank you Shannon and Eleanor and dining hall service was great - special thanks to Max (W). We made use of all the well presented facilities, not to mention the delicious food and thoroughly enjoyed ourselves.
Thanks to you all
Date of experience : 05 September 2024
1 Sept 2024I had a overnight stay with my daughter and granddaughter it was fantastic.
The meals were very well presented and tested delicious.
I had a full body massage which was given by a very lovely girl called Bianca it was so relaxing and I enjoyed the whole experience of the spa .
Will definitely be coming back
Date of experience : 29 August 2024
25 Jul 2024Disgusting jcb diggers around no warning family flew from Italy for a spa in tragedy.
Under construction .
Until October apparently this is going on for we get told after we walk out.
400 pound down the drain
Date of experience : 17 July 2024
21 Jul 2024Cross Hall is such a beautiful place the whole setting the staff.. It’s all very clean you can see the staff work hard in every department too make your stay so enjoyable.. Food fantastic the spa absolutely so nice and the new terrace they have just opened is just WOW.. Relaxing at its best 3 pools up there bars relaxation room ice barrels.. On a nice day so nice too grab a bed and lie in the sun in such beautiful surroundings.. I can not recommend the hotel enough from arrival too finish best spa hotel ever
Date of experience : 19 July 2024
27 May 2024I will caveat this review with the fact that I really don’t like writing bad reviews so I will keep this short. I stayed this weekend and resulted in food poisoning. I have reported to the Food Safety Agency as I believe the food I ate in Hugo’s restaurant at lunchtime on 26th May was microwaved. From ordering to the food arriving was about 4 minutes which is too short to be prepped/ cooked correctly. I’m a nurse and managed my (horrible) symptoms at home overnight. How disappointing after the amount of money I paid, and unfortunately I would never return or recommend Ho.ar Cross Hall. Spa facilities in need of repair, rooms in need of updating however the food and service in the Ballroom Restaurant was impeccable and on the whole the staff were attentive. Tennis courts were fun and the grounds are beautiful. Jenni
Date of experience : 26 May 2024
3 Jun 2024We have just had a amazing three days and the service was outstanding food was excellent our room was Brilliant and the staff was amazing a specially Samantha.M also Mia Meg Katy Erin Amelia Ian was to much trouble thank you for making our stay great
Date of experience : 31 May 2024
15 Jun 2024I recently had a full body massage with Josie and it was excellent. I have shoulder issues and she really focused on the area, the head massage at the end was great and the pressure throughout was just right. I’ve had a lot of treatments here before and this was definitely the best, so thank you Josie ⭐️
Date of experience : 15 June 2024
3 Jun 2024I had an amazing stay at the hotel and spa and my therapist was fantastic. Sadie had lots of knowledge and gave great after care advice. I was even more amazed as she was heavily pregnant. Hoars Cross Hall is always a special treat and I love coming here when I can.
Date of experience : 29 May 2024
24 Nov 2023Well what can i say, had a terrible experience at H cross Hall twilight experience. Flies in our drinks and around our food, in the winter! Service was poor and food never arrived some of our party had what they order others received nothing, when we complained the manager replied- “ we know about the flies there are coming from the plants” if you know you have a problem why has it not been dealt and the compensation was £8 for our meal. The place has really gone down hill 🥺
Date of experience : 11 November 2023
15 Apr 2024James Bailey wonderful chef in Henry’s always makes an effort to make menu changes to fulfil my dietary requirements and make me a delicious lunch. Alongside Wendy who has served me many times always extremely helpful.
Date of experience : 15 April 2024
10 Jul 2024We had a brilliant Spa Day today , made so much better by the Spa Deck which is not officially open, but being open today for a taster day to visitors .
This Deck is superb , there are ongoing works still going on and we could see this us going to be impressive , but this did not interfere with our time spent up there.
The jacuzzi’s are great , as is the sauna and the bar staff are attentive . Great loungers up there and the area around has plenty of chairs and loungers to lie on.
We were impressed today how often the water in all pools / jacuzzi are checked.
We had a fabulous 3 course lunch
We had both booked in for a late treatment booking of a 45 min facial , my therapist PAULINE collected me a couple of mins before my due time , showed me to the therapy room and made me feel very comfortable. I had my full treatment and it was fabulous for me - thank you Pauline from the lady from WB .
We also have to thank HARRIET , who sorted out a problem for us very quickly & professionally,
There are upgrading works going on in and around the spa area, but nothing that interfered with us having a great day
Would we go again ? Yes of course we would !
Date of experience : 10 July 2024
4 Jul 2024Half of the spa experience is closed off, with no notice on your website, or on arrival! The aqua pool is in a state of disrepair with the hot tub closed and bricked off, paint coming off the floors and floating around in the pool. The heated sunbeds and rooftop terrace closed completely, the water garden outside closed, the ev parking bays closed and also flooded so was not able to charge my car! Rude spa staff at reception, who ignored our complaints after we explained a shower head fell off the roof onto the floor and almost hit my partner! Which was still left on the floor 2 hours later! Clearly staff not bothered and used to the dilapidated spa! Freezing cold showers in the both male and female changing rooms, where my partner cried during her cold shower! After I asked spa reception regarding my shower she demonstrated that you had to turn all 5 showers on for 5 mins before hot water came through! Workmen everywhere within the spa area! At one point the main retail area entrance was blocked off due to a workman having a roof tile off and some ladders blocking the way, so you just had to squeeze past! Aqua pool area hot tub was closed and bricked off completely, and the jets for this pool did not operate throughout the day! Main salt spa pool area under renovations, paint peeling, general state of walls poor, dry plasterboard exposed and finish poor with alarm wiring exposed! We literally could not believe the state of disrepair after reading the spa had won awards and the cost nearly totally £500! I think it’s disgusting we were not told prior to our visit that the spa was under some serious renovation and most areas would not be available! This in turn ruined my partners 30th birthday treat
Date of experience : 01 July 2024
25 Nov 2023Booked for a three night break from November 12th .Oh dear . After initial night and being pleased with the dinner very disappointing to find the meals for every dinner and lunch are exactly the same . Some dishes have a supplemental charge and also for vegetables. The menu is changed 4 times a year . From day two one of our party had diarrhoea and vomiting. We left early as another of our party developed diarrhoea and vomiting. This has been reported to HCH and waiting for a response to their investigation.
Decor very gray and drab with no points of interest to break up yards of gray corridors. So disappointing
Did have a very nice facial though the therapist was lovely
Date of experience : 12 November 2023
5 Feb 2024Having arrived today I am very underwhelmed.
Car park is rammed, reception was too busy, dreadful times allocated for meals, hot room and dates decor.
Genuinely not worth what I paid
Date of experience : 05 February 2024
Updated 6 Nov 2021Me and my partner stayed at HCH 4th-5th August, we couldn't fault anything about the stay other than the service was abit slow at times.
Food was brilliant, spa facilities were lovely, everywhere including rooms were clean and we both had full body massages which were amazing!!
Hope to be back soon!!
Date of experience : 24 September 2021
29 reviews 11 Aug 2021We were promised we could get a refund should the hotel close for COVID restrictions but this was not honoured, a gift card was presented. We have spent a small fortune on this experience only to find we could not book key dates: birthdays / anniversaries etc. And also the times for our treatment and food are automatically allocated and the hotel would not change this. I don't want to eat breakfast early on a relaxing weekend or a late night dinner at 9pm when I'd rather be asleep, alongside a treatment starting as late as 5pm. My emails have been ignored for the last few months so I'm already frustrated by the experience so far!
Date of experience : 11 August 2021
3 Mar 2023We had an overnight stay at the venue a few weeks ago.There were some good points,the food was excellent ,some of the staff were friendly particularly in the Spa.however we had issues with our room number 426 which I strongly suggest everyone to avoid due to the noise which sounded like an air conditioning unit which was on all night and neither of us could sleep.also there was blood on the bedsheet which I obviously only noticed when i went to bed.I raised these concerns in person at reception but received no apololgy.On emailing once home I was advised a member of Management would be in touch and despite sending a chasing email noone has contacted me.Clearly customer service is severly lacking and because of this we will choose to spend our money elsewhere
Date of experience : 16 February 2023
12 Dec 2022Can’t thank HCR enough for accommodating in the restaurant, Anna is the best manager I’ve ever seen, catered for the Halal options exceptional services. Front desk need to learn from her. The therapist amazing .. my only Gripe the 6-9pm experience not enuf time for the sauna an it wasn’t hot.. but will be back again.
Miss khan
Date of experience : 10 December 2022
7 Nov 2023Booked here as a birthday present & was completely disappointed. There wasn’t anywhere to relax because the place was absolutely packed. Towels covering chairs when there was no one in the areas even though staff are supposed to remove towels off beds so they can’t be saved by people not in the area. The food at lunch was bland, not nice at all. Starter managed to come before the drinks because we waited so long for them & we got served dessert before our main. Considering how much you pay to be there it’s a bit of a shambles. The price we paid for three people to attend you could go on an all inclusive holiday!
We ended the day early & sat in the reception/cafe area just so we could all sit together.
The only saving grace is that the massages we had were great & the women that work there are lovely.
Won’t be returning anytime soon & wouldn’t recommend a visit either!
Date of experience : 21 October 2023
6 Jul 2024So I went to the spa for my mothers birthday on may 16th and the spa was nice and we really enjoyed the facilities available however one of the Jacuzzis wasn't working.
We chose twilight spa experience so we had dinner too and I ordered the salmon meal. I'm not sure what the exact name was. However, upon receiving the food you could tell the food had been heated up in the microwave as it was lukewarm. Also the portions were tiny, I don't eat much but it was only a small fillet of salmon and some little garnish vegetables. So I finished my food and went back to the spa then left as the place was closing.
The next day I wake up with horrible symptoms of food poisoning. I had diarrhoea, nausea, stomach aches and was light headed. I got food poisoning from the salmon. I contacted the support team the same day (17th of may) and they said they would look into it and that it would take 2-4 weeks. It is now July the 5th.
I did not want to write a bad review as I never write bad reviews but the fact that I attempted to resolve the issue without writing a negative review and I've been ignored is ridiculous. I am writing this review to warn people that the food isn't safe and that if you do get food poisoning, they will ignore you. The support team is useless.
It's sad to see that such a nice hotel & spa have such terrible food safety. Reheating salmon in the microwave is unsafe and I had to face the consequences of that. Furthermore, l had to miss my cousins birthday (may 17th).
Date of experience : 16 May 2024
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