CUSTOMER SERVICE REP -

Customer Service Representative is responsible for selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business.

BENEFITS

• Bonus pay
• Paid training
• Paid holidays
• Paid vacation days
• Paid Sick days
• Health / Dental / Vision/ Life and other plans available/ 401K Matching
• Opportunity for rapid career growth advancement
• Performance evaluations every 6 months

QUALIFICATIONS / REQUIREMENTS

• Must be 18 years old
• Bilingual (English/Spanish) a plus or required (depends on regional needs)
• Business professional attire
• High School diploma or equivalent
• Full time employment
• Pass State Licensing Requirements
• Good customer service skills
• Good communication skills
• Reliable transportation
• Goal oriented and self-motivated
• Ability to approach potential clients and offer our services
• Must be assertive and ability to provide a first-rate experience for our customers

JOB RESPONSIBILITIES

• Provides professional, courteous service to internal and external customers
• Answers any questions regarding customer’s policy
• Accept payments and process transactions
• Identify any potential needs the customer may have regarding their policy
• Follow up with customers on quotes, renewals, and cancellations
• Involved with marketing initiatives for new business development on an as needed basis
• Maintain a neat and clean work area and office
• FNOL’s (vehicle inspections)
• Taking vehicle pictures (squatting, bending, flexing required)
• Bank run deposits
• Other duties as assigned

Benefit Conditions

• Waiting period may apply
• Only full–time employees eligible

COVID-19 Precaution(s)

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Loya Insurance Group is an Equal Opportunity Employer. It is our policy to recruit and hire the most qualified individual for the position(s) available without regard to race, color, sex, religion, age, national origin, sexual orientation, gender identity/expression, disability, citizenship, and veteran status .